Privacy Policy

1. Our Commitment to Privacy

We are committed to maintaining transparency, confidentiality, and compliance with applicable laws, including the Information Technology Act, 2000 and applicable Data Protection Rules in India.

Our practices are designed to ensure your data is handled responsibly and securely.

2. Information We Collect

a. Personal Information: We may collect your name, contact details, and address; policy and claim-related information; and communication records and submitted documents.

b. Sensitive Personal Data (SPDI): Where required, we may collect financial information (bank account details or credit card or debit card or other payment instrument details), account credentials (passwords), and any information necessary for claim processing. Such data is collected only with your consent and used strictly for service delivery.

c. Technical & Usage Data: We may automatically collect your IP address and browser details, device information, and website usage behavior.

3. How We Use Your Information

Processing and managing insurance-related cases.

Responding to queries and providing support.

Improving our services and user experience.

Communicating updates, alerts, and service-related information.

Ensuring compliance with legal and regulatory requirements.

4. Consent & Communication

By registering or interacting with SMARTCLAIMX INDIA, you consent to receive service-related notifications, case updates, and important communications via SMS, email, or calls.

You may opt out of non-essential communications at any time.

5. Sharing & Disclosure of Information

We may share your information only when necessary and in compliance with law, including with insurance companies and related authorities, regulatory bodies and grievance forums, legal advisors and authorized partners, and government agencies if required by law.

We do not sell or misuse your personal data.

6. Data Security & Storage

We implement reasonable security practices to protect your data against unauthorized access, data loss or misuse, and alteration or disclosure.

Your data may be stored electronically or physically and is accessible only to authorized personnel on a need-to-know basis.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and provide customized services.

You may disable cookies through your browser settings; however, some features may be affected.

8. Data Retention

We retain your information only as long as necessary for service delivery, legal compliance, and dispute resolution.

Data no longer required is securely deleted or anonymized.

9. Your Rights

You have the right to access your personal data, request correction or updates, withdraw consent (where applicable), and request deletion (subject to legal requirements).

Requests can be made by contacting us at support@smartclaimxindia.com.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and users are advised to review their policies separately.

11. Limitation of Liability

While we implement strong security measures, SMARTCLAIMX INDIA LLP shall not be liable for breaches beyond reasonable control, including cyberattacks, technical failures, or force majeure events.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal or operational requirements. Users are encouraged to review this page regularly.

13. Contact & Grievance Redressal

For any queries, concerns, or complaints regarding this Privacy Policy, you may contact us at support@smartclaimxindia.com or visit our office at 09,FF, UTTAM PARK SHOPPING CENTER, NIKOL,AHMEDABAD,GUJARAT-382350.

We are committed to acknowledging all complaints promptly and resolving them within a reasonable timeframe.